Billing > Tax Collection > Process > Adjustment Wizard

Recent Changes: 
6.218 - Fixed an issue  where the transaction code was going in as blank when reversing payments.

6.160 - Added a wizard to adjust charges  

6.108 - Added a wizard to apply a credit balance from a bill to bills that are unpaid.  

6.94 - Fix issue when using a default refund code and reducing an assessment on a paid in full bill the process was not assigning the correct transaction code.

6.52 - Updated wizard to use new property tax lookup screen and added new reversal date field.

6.47 - Added adjustment wizard with the ability to reverse posted payments.

Introduction

The adjustment wizard can help the user take care of specific scenarios revolving around adjustments.

Explanation

The adjustment wizard follows a three step page format of select a process to perform, fill in the criteria and completion page. Currently, this only supports an option to reverse payment.

Step 1: Selection

Pick a process to run and click next to start working on that process. Currently, the user can only reverse payments in the adjustment wizard.

Step 2: Changes - Reverse Payment

Reverse payment allows the user to reverse a payment that has been posted to fund ledger. If a payment was NOT posted to ledger, a void check must be used instead. When reversing payments, the wizard will create off setting transactions to reverse the original payment. Any charges that were of the original payment will be set to "not paid." If these charges were posted to ledger, they will remain posted. If the payment did NOT pay off any charges, just the payment will be reversed.

Note: For county tax, this process will reverse any commission payouts that were associated with the payment.

Tax year - Select tax year the payment occurred in.
Reversal Date - This is the date that the reversal occurred. Payments must have been accepted before the reversal date.
Customer - Type in a customer account number or use the drop down provided. Only customers that belong to that tax year and will be displayed. Alternatively, click the ellipsis to open up a customer search dialog box to find the customer.
Property location - Click the drop down to select the property that has the posted payment to reverse.
Reason Code - Select the reason why this reverse payment is occurring.
Posted Payments Grid - Once the tax year, customer, and property are filled out, a posted payments grid will populate. If no posted payments have occurred on the customer's account, nothing will be displayed. Click on one of the payment records displayed on the grid to choose the payment being reversed. A message will be displayed and the next button will be enabled.

Click next to reverse the payment. The newly created reverse payment transactions will be provided with a new update number and transaction date. This will shown on the completion page.

Step 2: Changes - Apply Credit Balance

Apply credit Balance allows the user to take the overpaid balance of a bill and apply to to as many bills as needed.

Receipt type - This is the receipt type that will be used to process the payments and handle reducing the over payment. It will show on transaction reports. It can be the same as the overpayment one if desired.
Reason code - This is the reason code that will be associated with the transactions.
Processing date - This is the date all transactions will use. This is also the date used for on demand penalty and interest if it is enabled.
Note - This will be the note added to the transactions.
Calculate pending penalty & interest - If the option is on this denotes if pending penalty and interest is to be calculated for the bills the credit balance is being applied to.
Select bill with credit balance & Credit balance - This is the bill and the balance that will be used to apply payments. A bills transactions all must be posted to be considered for a credit balance.
Bills to apply credit balance to - These are the bills that have been selected to use the credit balance against. Based on there color on the screen you can see which ones are fully or partially going to be paid.

Click next to apply the balance to the bills. The receipt number will be provided that was created for this process.

Step 2: Changes - Adjust Charges

Allows the user to adjust a previous charge.

Tax year
Bill number
Property Id and description - auto-populated and disabled
Adjustment date
Adjustment amount
Reason code - visible and required depending on the Tax System File Settings
Charges grid

Step 3: Completion

When a process has completed, details about what occurred will be posted here.

References

Positive Payments Technical Overview