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This page is currently being edited by {{ model.editingBy }}.Billing > Utility Billing > Parameters > Service Types
Recent Change: 6.02
- Added additional Service Type workflow for Service Assistance.Introduction
The service type parameter is a configuration table that allows the user to define service types and separate ways of calculating penalties based on them. Service types can also be used to determine what transaction codes are associated to a service type to automatically payoff service types setup in service type agreements
Explanation
Once a service type is created, a user can relate various transaction codes to service types. If delinquent processing is done by service type, those transaction codes related to service type will use the initial or additional penalty configuration options for calculating subject to penalty amounts. Service types also provides users the ability to create service assistance agreements that can pay customer balances based on service type.
For more information on how to set up service types and how it affects billing in the bill wizard see Service Type Process.
For more information on using service types with service assistance see Service Assistance.
Detail Service Types Section
Code - The designated code of the service type
Description - A short description or name of the service type
Initial Penalty Panel
Delinquent Amount - Essentially a flat fee. This amount will be the delinquent amount added to the subject to penalty balance. In service types, this amount is used once per service type.
Delinquent Percent - A percentage of the subject to penalty balance will be calculated to come up with the delinquent amount.
Greater of: Amount or Percent x Outstanding Balance - the greater of the two will be chosen. For example, if "amount" is higher than "percent", then that will be used. Otherwise, percent will be used.
Amount + (Percent x Outstanding Balance) - this will combine the penalty calculation for amount and percent.
Transaction Code - This will be the transaction code used to post to.
Additional Penalty Panel
Delinquent Amount - Essentially a flat fee. This amount will be the delinquent amount added to the subject to penalty balance. In service types, this amount is used once per service type.
Delinquent Percent - A percentage of the subject to penalty balance will be calculated to come up with the delinquent amount.
Greater of: Amount or Percent x Outstanding Balance - the greater of the two will be chosen. For example, if "amount" is higher than "percent", then that will be used. Otherwise, percent will be used.
Amount + (Percent x Outstanding Balance) - this will combine the penalty calculation for amount and percent.
Transaction Code - This will be the transaction code used to post to
Troubleshooting
For more information, especially on how to set up service types properly and how it affects how billing is done in the bill wizard see Service Type Process.